Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

In case of high order volumes or unexpected delays, customers will be informed via email or phone.

Shipping Coverage

We currently ship across India and selected international locations. Shipping availability may vary depending on the delivery destination.

Estimated Delivery Time

• Domestic Orders (India): 3–7 business days
• International Orders: 7–15 business days

Delivery timelines are estimates and may vary due to courier operations, customs clearance, weather conditions, or other external factors.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery location, order weight, and shipping method selected.

Free shipping may be offered on selected products, promotions, or minimum order values.

Order Tracking

Once your order has been shipped, a tracking ID and courier details will be shared via email or SMS so you can monitor the shipment status.

Delayed or Lost Shipments

While we work with reliable logistics partners, delays may occasionally occur. If your order is significantly delayed or appears lost, please contact our support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of order placement. Lufta Group will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Damaged Packages

If your package arrives damaged, please notify us within 48 hours of delivery with photographs of the package and product for prompt resolution.

Contact Us

For shipping-related questions or support, please contact:

Lufta Group

Website: https://luftagroup.com/